Don’t click the “Cancel” Button
Mar 5th, 2007 by MuZumbu
This is a comment that someone left on my Burning a CD - the L-User Style post that was funny so I decided to make is into a post too. And here it is :
I remember a “marketing assistant†a secretary in fact, big boobs, fat ass, when she saw the small window “loading logon scripts†during the boot of the system, window which last on the about a quarter of a second hurry upped with her mouse and clicked “cancel†and after that he’s complaining about the access to the network … i tried to troubleshoot the problem when i was at the computer it was perfect ….after the first restart the same problem again. Until i saw the lady clicking at the ‘cancel†button.
I asked her “why do you cancel that window?â€
An she told me kindly “Because i see the cancel button and i have to click-it … sometimes its too fast and i can’t reach it in timeâ€
….
I don’t know what is it with users and pressing buttons. I had a guy calling me once telling me that something popped up and told him that he had a virus.
Of course he doesn’t remember what it said. Something about a virus, but he didn’t read it carefully. I asked him if he still has it on the screen, but it turns out that he quickly hit Ok as soon as it popped up. I ask him what was the action he confirmed using the OK button but naturally he didn’t read the message.
It’s possible that this was a Norton AV notification prompting him to delete or quarantine a virus it found - in that case pressing OK is a good thing.
It might be a Norton notification of some sort asking the user to authorize or block suspicious activity. In that case it might be good or bad depending on what kind of activity he just allowed.
Or it might be an online popup of some sort which just prompted him to install some sort of mallware on his machine.
I asked if it never occurred to him to write down the message before calling me, but he said he thought I would know what it was all about. Apparently IT people have magical telepathic powers - all you have to say is “i’ve got an error” and they will know exactly what happened and how to fix it.
That’s the way it is … with l-users. Have you had a user call on you saying he has a problem with his PC and when you get there everything, I mean everything is working perfectly ? And than he says … “Man, must be something with this computer, he gets scared when you are near him and works perfectly” … I always thought that for these king of users we should create a live size poster of us so that they could hand it near the PC so that it will always work.