Comments on: Don’t click the “Cancel” Button http://www.it-everyday.com/2007/dont-click-the-cancel-button/ Everyday insight in the life of normal IT workers Mon, 01 Dec 2008 22:02:47 +0000 http://wordpress.org/?v=2.5.1 By: MuZumbu http://www.it-everyday.com/2007/dont-click-the-cancel-button/#comment-14 MuZumbu Mon, 05 Mar 2007 20:14:58 +0000 http://www.it-everyday.com/2007/dont-click-the-cancel-button/#comment-14 That's the way it is ... with l-users. Have you had a user call on you saying he has a problem with his PC and when you get there everything, I mean everything is working perfectly ? And than he says ... "Man, must be something with this computer, he gets scared when you are near him and works perfectly" ... I always thought that for these king of users we should create a live size poster of us so that they could hand it near the PC so that it will always work. That’s the way it is … with l-users. Have you had a user call on you saying he has a problem with his PC and when you get there everything, I mean everything is working perfectly ? And than he says … “Man, must be something with this computer, he gets scared when you are near him and works perfectly” … I always thought that for these king of users we should create a live size poster of us so that they could hand it near the PC so that it will always work.

]]> By: Luke http://www.it-everyday.com/2007/dont-click-the-cancel-button/#comment-13 Luke Mon, 05 Mar 2007 17:05:29 +0000 http://www.it-everyday.com/2007/dont-click-the-cancel-button/#comment-13 I don't know what is it with users and pressing buttons. I had a guy calling me once telling me that something popped up and told him that he had a virus. Of course he doesn't remember what it said. Something about a virus, but he didn't read it carefully. I asked him if he still has it on the screen, but it turns out that he quickly hit Ok as soon as it popped up. I ask him what was the action he confirmed using the OK button but naturally he didn't read the message. It's possible that this was a Norton AV notification prompting him to delete or quarantine a virus it found - in that case pressing OK is a good thing. It might be a Norton notification of some sort asking the user to authorize or block suspicious activity. In that case it might be good or bad depending on what kind of activity he just allowed. Or it might be an online popup of some sort which just prompted him to install some sort of mallware on his machine. I asked if it never occurred to him to write down the message before calling me, but he said he thought I would know what it was all about. Apparently IT people have magical telepathic powers - all you have to say is "i've got an error" and they will know exactly what happened and how to fix it. :P I don’t know what is it with users and pressing buttons. I had a guy calling me once telling me that something popped up and told him that he had a virus.

Of course he doesn’t remember what it said. Something about a virus, but he didn’t read it carefully. I asked him if he still has it on the screen, but it turns out that he quickly hit Ok as soon as it popped up. I ask him what was the action he confirmed using the OK button but naturally he didn’t read the message.

It’s possible that this was a Norton AV notification prompting him to delete or quarantine a virus it found - in that case pressing OK is a good thing.

It might be a Norton notification of some sort asking the user to authorize or block suspicious activity. In that case it might be good or bad depending on what kind of activity he just allowed.

Or it might be an online popup of some sort which just prompted him to install some sort of mallware on his machine.

I asked if it never occurred to him to write down the message before calling me, but he said he thought I would know what it was all about. Apparently IT people have magical telepathic powers - all you have to say is “i’ve got an error” and they will know exactly what happened and how to fix it. :P

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