Good thought. In my experience, no amount of careful planning and comparison can really prepare you for the “Customer Care” / “Customer Service” experience that you’re going to get when things go wrong. I have found this extremely frustrating in the past. The sales team is usually based in your own country, and promises you the earth. When there’s a problem, the customer services department / technical support department is based overseas, is staffed by people who struggle to speak clear English, using computer systems that are woefully inadequate to empower them to help you in any way. If at all possible, my advice is to speak with a EXISTING CLIENT to discover what the service is really like before you sign on the dotted line!
Dan, Conveyancing Developer Said,
November 30, 2009 @ 9:33 am
Good thought. In my experience, no amount of careful planning and comparison can really prepare you for the “Customer Care” / “Customer Service” experience that you’re going to get when things go wrong. I have found this extremely frustrating in the past. The sales team is usually based in your own country, and promises you the earth. When there’s a problem, the customer services department / technical support department is based overseas, is staffed by people who struggle to speak clear English, using computer systems that are woefully inadequate to empower them to help you in any way. If at all possible, my advice is to speak with a EXISTING CLIENT to discover what the service is really like before you sign on the dotted line!